Refund Policy

Request window and refund commitment

You may request a full refund for any reason within 30 days of your first payment. The request window is verified against the first successful payment record and the time the refund ticket was submitted. You do not need to cite connection problems or service issues, or run speed tests or try different routes first.

To request a refund, submit a clear request within the window rather than asking only about plans or connection issues. Follow-up checks of the order or requests for payment proof do not change the recorded submission time. A renewal or mid-term upgrade does not reopen the refund window for the first payment.

Eligibility and order verification

When requesting a refund, specify whether it concerns a monthly subscription or a data package. Data packages remain valid until used and do not expire; this describes data validity and does not extend the refund request window indefinitely. For upgrades, duplicate payments, or multiple orders, list each order separately so the amount paid and the recipient of each refund can be verified.

Orders outside the request window are not covered by the commitment above. Unpaid, failed, or already refunded orders have no payment that can be refunded again. You may still submit a ticket to review a disputed payment record.

This policy does not impose a data-use percentage or deduction threshold for data already used, and normal data use is not grounds to refuse a refund requested within the window. Disputes about excess use or account violations are reviewed separately against usage records and specific conduct. Account status alone does not determine refund eligibility; you may ask for the basis of a decision if you disagree.

Request process and required details

Sign in to the user panel ticket page and submit a refund request. Include the order number, plan name, payment date, amount paid, and payment method, and specify which order you want refunded. You may provide a reason, but it is not required for a refund request within the window.

If the order in the panel does not match your payment record, you may provide proof of transaction with unrelated information redacted. Do not provide your account password or complete subscription link. If you cannot sign in, first use the panel's sign-in page to resolve account access issues. Avoid submitting through another account, which may make ownership unclear.

After submitting, add any supporting details to the original ticket and check for replies there. Duplicate tickets for the same order can fragment the record; when adding payment proof, identify the related order.

Refunds to the original payment method

This service supports Alipay / WeChat Pay / USDT. Refunds are generally processed through the original payment route, not transferred to an unrelated third party. For Alipay and WeChat Pay orders, the original transaction is checked first, then the refund is handled according to the payment channel's available options. If the original route cannot be used, the ticket will explain this and confirm the next steps.

USDT transfers use a different refund process from Alipay and WeChat Pay; an on-chain transfer cannot be treated as a payment that can be directly reversed. The original transaction, network, and receiving address must be checked in the ticket before confirming the refund arrangement. Do not provide an address on a different network without confirmation. Ask for clear details first if the amount, network fees, or other payment conditions differ.

Refund timing and status checks

A refund involves request acceptance, order verification, refund submission, and processing by the payment channel. The time it takes depends on the payment channel and transaction status; this policy does not promise a fixed number of days for funds to arrive. Ticket acceptance does not mean the refund has reached your account. Check the payment account or the corresponding on-chain transaction record.

If you have received a refund notice but the funds have not arrived, check the status in the original ticket and review your payment account's transaction history. If further tracking is needed, you may ask for a processing status or transaction proof that can be used for verification.

After a refund and review of disputes

Once a refund is complete, service benefits for the corresponding order are no longer provided. The status of other orders on the same account is checked separately. If you need to confirm how a subscription or data benefit will change before processing, raise this in the ticket to avoid confusing the account's overall status with an individual order.

If you dispute the order ownership, request time, or refund amount, provide relevant records and ask for a review. 5K VPN will explain the decision based on the order and payment records. For details on how account information is used and protected, see the Privacy Policy.