How to pay
Alipay / WeChat Pay / USDT
Choose a plan in the user dashboard. Check the data allowance, billing type, and order total before selecting a payment method. Monthly plan prices are listed per month, while data pack prices cover the full pack. Don’t compare them as if they use the same pricing period.
- Sign in to the dashboard with your username and password. No email address is required. Keep your login details secure.
- Choose a plan in the plans section. Make sure the order name and price match your selection, then follow the on-screen instructions to pay.
- After payment, return to the dashboard to check your order status, view subscription details, and go to the client section. Sign in to retrieve your subscription; don’t share its link publicly.
If your status hasn’t updated after payment, check the order details first, then open a support ticket with the relevant order information. Avoid placing a duplicate order. Include only the issue and order details—never your password or full subscription link.
View the complete setup guide →
Refunds and upgrades
30-day refund policy
5K VPN offers a 30-day refund policy. Read the refund terms before paying; the refund policy sets out the full conditions. When choosing a plan, consider your usual network, destination region, and intended use—not just the data allowance.
To request a refund, sign in to the user dashboard, open a support ticket, and include the order and your request. If you have multiple orders, specify which one you want refunded. Follow up through the ticket; don’t post payment receipts or account details publicly.
To switch monthly plans, the price difference for a mid-cycle upgrade is converted into remaining days. Check the result on the confirmation page in the dashboard before proceeding; the data allowances of both plans aren’t simply added together. If anything is unclear, open a support ticket first.
Refund processing involves order verification and the payment provider, so this page doesn’t promise a processing time. See the links below for the full terms and how to submit a request.