5K VPN FAQ

No email address is required—just a username and password. After opening the user dashboard, save your username and password somewhere secure before choosing a plan and retrieving your subscription. Use a unique password, and avoid storing account details in public documents, shared notes, or group chats. Treat your subscription link like account credentials: anyone with the link may be able to access its connection configuration. If you use a shared computer, sign out of the dashboard afterward and delete any configuration files downloaded to the device. Not needing an email address doesn't make credential backups any less important; make sure you can still sign in before changing your account settings.

Sign in to the user dashboard and copy the current link from your subscription details. Then refresh it in your client's subscription or configuration manager. If the old routes still appear, check that you're using the configuration you just refreshed, not an older saved copy. You can also re-import the subscription from the dashboard after saving any rules you need, then switch to the new configuration. Subscription updates and software updates are different: the former refreshes route settings; the latter updates the client app. If the client reports a fetch error, note the exact message and describe what you did in a support ticket. Don't share your full subscription link while troubleshooting.

There is no limit on the number of devices connected at the same time. Windows, macOS, iOS, Android, and Linux are supported, and switching devices doesn't require choosing a new plan. On the new device, open the user dashboard, choose the option for your platform, download the client and subscription, and import them. The device limit refers to connections, not unlimited data; keep an eye on the remaining data in your monthly plan or data package. When you stop using an old device, remove the subscription and any saved account details from it. Settings screens vary by platform, so don't assume the same controls are in the same place. See the Quick Start guide for import instructions.

Get the client and subscription through the user dashboard; sign in to view your subscription details. In the downloads area, choose the option for your platform. For iOS, follow the availability and access instructions shown in the dashboard. If someone is helping with setup, ask them to explain the steps and complete the import on your own device rather than sending them the full subscription link. Hide account identifiers, subscription addresses, and payment details in screenshots. If you think your link may have been exposed, check the dashboard for a reset option. If you can't find one, open a support ticket to ask what to do; deleting chat messages alone doesn't resolve the issue.

Disconnect and check that your current network can access familiar websites. Reconnect, then test the site you're trying to reach. Next, make sure the client has a valid configuration selected, your account has data available, and your system allows the client to establish a network connection. A connected status usually means the local connection process completed; it doesn't guarantee that a particular website is reachable. If no websites load, check that your system proxy settings match the client. If only one site has a problem, check the selected region and routing rules. Change one setting at a time so you can identify what makes a difference.

Apps can handle system proxy settings and network connections differently, so a working browser doesn't mean every app will use the same route. First check the client's current routing mode, then see whether rules are sending the app or domain directly. If the client offers a system-wide routing mode, review its permission requirements before trying it. Don't run multiple tools that take over network traffic at the same time. After changing settings, fully close and reopen the app so it doesn't keep using its existing connection. If nothing changes, note the app, platform, routing mode, and error message in a support ticket instead of assuming the route is down.

Copy the subscription again from the user dashboard. Check for extra spaces, line breaks, or punctuation added by a chat app, and make sure you paste it into the subscription URL field rather than the configuration name field. Confirm that the import option matches your client; subscription data must be read by a compatible client, not opened as a local configuration file. If the dashboard provides an import option for your client, use it. Don't submit your link to an unfamiliar conversion site. If the error persists, save the error message and note your client and platform. Hide the full link and any account credentials in support-ticket screenshots.

Describe what was happening when the issue occurred instead of simply saying it doesn't work. Include your platform, client, network environment, selected region, exact error message, and whether your local network works when disconnected. If you've refreshed the subscription, switched routes, or restarted the app, include what happened so support doesn't ask you to repeat those steps. If the issue affects only one website, share its public domain—not a full page URL that may contain login details. Check logs and screenshots for passwords, subscription links, or payment credentials, and hide anything sensitive. Open the ticket from the user dashboard and keep follow-up details in the same ticket.

First check whether everything is slow or only the video you're watching. Pause other downloads and sync tasks, then test a regular website on the same network. If your local Wi-Fi is unstable too, address the local connection first. Next, try another route in the target region while keeping the app, content, and video quality settings the same, and compare the results. One speed test can't represent an entire peak-hour period. Buffering may also be caused by content delivery, region detection, or your device. If the issue keeps happening, note the approximate time, region, and symptoms in a support ticket. Avoid changing routing rules, DNS settings, and routes all at once, or it'll be harder to find the cause.

5K VPN covers 120+ countries and 160+ routes. Start with the region required by the service you're using, then compare how the available routes perform in that region. Distance is only one factor: peering between providers, routing paths, your local network, and the website's server location all affect performance. For everyday browsing, you can start by testing a nearby region. For a region-specific streaming library, prioritize the region the platform recognizes. Don't judge the overall experience solely by a country name, one latency reading, or a route label. See the server page for route details; the user dashboard and refreshed client list show the configurations currently available to you.

A streaming library can depend on more than your network exit location. Your account region, content licensing, app cache, and the platform's region detection may all play a part. First confirm that your selected route is in the region for the library you want, then fully close and reopen the app to check whether it's still using an old session. Reaching the home page doesn't mean a title is licensed for viewing in that region, and a network subscription doesn't include a streaming membership. If you see a proxy or region warning, try another route in the same region and note the exact message. 5K VPN provides network connectivity; available libraries, titles, and access depend on how the platform identifies your connection. A title playing once doesn't guarantee it will always be available.

Speed tests and apps may connect to different servers and use different connection methods and traffic patterns, so a test result doesn't necessarily reflect streaming or download performance. Check whether the task is transferring data continuously or pausing while connecting, resolving a domain, or loading content. Then compare routes in the same app. Video can be affected by the platform's content delivery network, while downloads may be limited by the file's source. Keep your network and background tasks consistent, and note the time and symptoms; this is more useful than repeatedly switching speed-test sites. If only one service is affected, troubleshoot that service rather than resetting every client setting and starting over.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Data packages last until used and never expire. If you use the service regularly, choose a monthly plan based on your typical data use. If you use it less often, compare whether a data package better suits your needs. The device limit doesn't change how data is billed; video quality, downloads, and background syncing all affect usage. Before paying, check the plan name, billing method, and data allowance—not just the price. The plans page lists full pricing, and your selection should match the order shown in the dashboard.

Monthly plan data resets each month on the date you activated the plan. If you upgrade mid-cycle, the price difference is converted into remaining days. Check your current plan status and reset schedule in the user dashboard; don't assume data resets on the first of the calendar month. Data packages work differently: they last until used and never expire. Before upgrading, check your current plan, remaining time, and the change details shown in the dashboard. Don't assume the price difference between tiers translates into a fixed amount of bonus data or a fixed term. If the client still shows old details after a change, refresh the dashboard and update the subscription. If you still have questions, open a support ticket to verify the change.

Alipay, WeChat Pay, and USDT are supported. Create an order in the user dashboard and pay using the method and details shown on that order page. Don't rely on payment details forwarded by someone else instead of the instructions for your current order. If your plan doesn't appear after payment, check the order status and refresh your account overview. Make sure you're signed in to the account that created the order. Don't pay twice just to speed up processing. If the payment provider shows the payment as complete but the dashboard hasn't updated, open a support ticket with the order ID, payment time, and proof with sensitive details hidden. Never post payment screenshots publicly. For USDT, carefully check the network and receiving details shown on the order.

30-day no-questions-asked refunds. Before applying, read the refund policy and check which terms apply to your order. Then sign in to the user dashboard and submit a refund request through a support ticket. Identify the order and keep its record and payment confirmation for verification; a public comment or simply disconnecting the client doesn't count as a refund request. If the request involves a duplicate payment, plan change, or payment status issue, explain what happened and when in the ticket so separate issues aren't mixed together. Check the ticket for progress and any requests for additional information. Refund processing is subject to the refund policy and order verification; no processing time is promised here.